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VoIP Solution Workbook
The VoIp Solution Workbook is a comprehensive guide to terms and definitions that
are commonly used in reference to understanding VoIP Solutions.
Call Forwarding
Call forwarding (or call diverting), in telephony, is a feature on some
telephone networks that allows an incoming call to a called party, which
would be otherwise unavailable, to be redirected to a mobile telephone or
other telephone number where the desired called party is situated. Usually
(though not always)the forwarded line rings once, to remind the customer
using Call forwarding that the call is being redirected.

Diverting calls can increase one's availability to a caller. In addition, some
people do not wish to leave a message, and many people delay returning
their messages. Sometimes, to deactivate a
call forwarding, *720 will work
on cellphones.

Some businesses find that the human touch can improve levels of sales,
and they have their clients' calls forwarded to a call center, so the client can
reach an operator instead of an answering machine or voice mail.

Some services offer international
call forwarding by allocating for the
customer a local virtual phone number which is forwarded to any other
international destination.  

Attributes and Credits
The information and facts supplied on this subject
derive from
http://en.wikipedia.org/wiki/Main_Page
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